“Looking at our own information, there’s no modification from our typical rate of reverse prior to and after COVID-19, which for Qantas mainline is around 1 in every 2000 flights. Nor has actually there been any modification to how we take care of our airplane, which is done to the exact same Qantas requirement and primarily in Australia.”
Mr Joyce likewise looked for to highlight the airline company’s enhancing dependability metrics.
According to Qantas’ internal information, Qantas’ on-time efficiency was 75.3 percent in December and 81.5 percent in January. This is well above the 52 percent it tape-recorded last July, at the peak of travel’s rupturing renewal that saw it battle with staffing concerns and weather condition extreme public examination.
“Qantas has actually now been the most on-time significant domestic airline company for 5 months in a row,” Mr Joyce stated in his message. “Our luggage handling, cancellation rates, catering service and contact centre reaction times are comparable or much better than pre-COVID-19.”
“We’re striving to make things much better still. Throughout the group we’re anticipating 11 brand-new airplane this year alone as part of continuous fleet renewal, and in the months ahead we have some amazing statements on lounges, locations, and regular leaflet advancements.”