In a rare decision in favour of a gambler, online betting company Sportsbet has been ordered to give a full refund to a man who “self-excluded” from gambling but was allowed to open a new account, betting almost $150,000.
Key points:
- The Northern Territory Racing Commission found in favour of ‘Mr XXXX’, who bet almost $150,000 with Sportsbet
- The customer had put himself on a “self-exclusion list”, but Sportsbet failed to properly cross-check his details and allowed him to make a new account
- Sportsbet accepted the findings and said it has “proactively evolved our internal procedures since the case was first identified”
Self-exclusion is designed to prevent problem gamblers from relapsing and allows them to voluntarily ban themselves form gambling for a period of time or permanently.
However in this case, when the man attempted to open an account with Sportsbet a few months