More than 100 passengers coming to New Delhi from Phuket in Thailand were stranded at the airport for about 80 hours due to a technical glitch in the flight. All the passengers had reached the airport to leave for New Delhi by Air India flight. Passengers shared their ordeal on social media and alleged that they did not get adequate help from the airline representatives during such a delay in the flight.
According to Air India, this flight, which took off on the night of 16 November, was delayed by 6 hours due to a technical fault.
However, the situation worsened when passengers had to wait for hours at the airport. He finally boarded the flight, but was deboarded after an hour because the flight was suddenly cancelled.
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Air India has accepted the cancellation and expressed regret for the inconvenience caused.
The airline issued a statement saying, “Our staff present on the ground tried to minimize the inconvenience to the passengers. All on-ground assistance including hotel accommodation and food provided, some passengers were also accommodated on alternative available flights. Passengers were also given the option of full refund. At Air India, the safety of our passengers and crew members is the top priority.”
However, passengers have alleged the opposite. Many passengers tagged Air India on social media and shared their problems. Passengers claimed that they received little or no good response.
The situation became worse when the passengers were told that the same flight had been repaired and was ready to take off. The flight departed after a two-day delay, but about two and a half hours into the journey, it had to return to Phuket due to another technical glitch. Due to this the passengers got stuck once again.
In a social media post, a passenger described the incident as “mentally and physically exhausting” While others alleged that the airline failed to provide a proper plan to resolve the issue.
Despite Air India’s assurance of providing accommodation, some passengers reported confusion and delays in providing hotels and food.
(Input- Karishma Asoodani)
