Updated March 20th 2025, 21:23 IST
Air India refutes Lisa Ray’s allegations, urging media to avoid misinformation. The airline issues a statement clarifying its stance. Read the full response.
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In an official statement, an Air India spokesperson addressed the issue, clarifying that the airline had extended support and made exceptions for the passenger. | Image:
R Business
New Delhi: Air India has strongly refuted actor Lisa Ray’s claims that the airline showed a lack of empathy towards her 92-year-old ailing father, calling the allegations “unfounded.”
In an official statement, an Air India spokesperson addressed the issue, clarifying that the airline had extended support and made exceptions for the passenger but her request for a full refund could not be accommodated.
Air India’s Full Statement
While we fully empathise with the passenger, we would like to offer the following clarifications,” the statement read.
The claim that Air India did not display empathy for her unwell father is unfounded, as the passenger herself mentioned that she is booked to fly Air India along with two other co-passengers that does not include her father, whose medical documents she has submitted. The passenger had purchased the ticket from a travel agent and had first reached out to the travel agent, and not to Air India. After the passenger raised the matter to Air India, the Air India team reached out to her and, as an exception, offered solutions that included a free date change or a one-year period to utilise the tickets for future travel. She d
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