Flight Centre will no longer impose fees for travel bookings cancelled due to the coronavirus, following pressure from customers and regulators.
Key points:
- Flight Centre will no longer charge customers $300 per person for cancellation fees
- The ACCC welcomed the move, which followed weeks of pressure on the company
- Flight Centre says the change to fees will be applied retrospectively
The travel agent had been charging cancellation fees of $300 per person for a refund of an international flight, or $50 for a domestic flight, even if the tour operator or airline included in the booking was also charging a fee.
The Australian Competition and Consumer Commission (ACCC) welcomed the move but said the decision followed weeks of pressure placed on the travel comp