Difficult, brand-new e-commerce guidelines kick-in next week

The e-commerce websites will have to establish a robust consumer redressal mechanism as part of the guidelines under the Consumer Security Act, 2019, that concern force on Monday, Customer Affairs Minister Ram Vilas Paswan stated.

Customer Protection (E-commerce) Rules, 2020, which fall under the Customer Defense Act, will be alerted within next couple of days, Mr. Paswan stated at an interview held via video-conference.

Comprehensive details

The e-commerce entities will need to offer every detail relating to return, refund, exchange, guarantee and warranty, shipment and delivery, modes of payment, grievance redressal system, payment method