Consumer watchdog steps up probe into Apple on iOs 18 software update issues
By ET Bureau Last Updated: Sep 16, 2026, 01:02:00 AM IST
Synopsis
Consumer watchdog investigates Apple for potential iOS 18 user rights violations. This probe follows numerous complaints regarding device malfunctions after the software update. The authority also imposed a significant penalty on ride-hailing platform Rapido. Rapido was fined for employing misleading interface designs and dark patterns. These practices were found to steer customers towards higher payments for rides.
ET Bureau CCPA raised the issue with Apple last year after receiving complaints linking the iOS 18 rollout to problems with displays
New Delhi: The Central Consumer Protection Authority (CCPA) has asked its investigation wing for a detailed probe into possible violations of consumer rights after complaints about problems with iPhone after users installed iOS 18.
The CCPA had raised the issue with Apple last year after receiving complaints linking the iOS 18 rollout to problems with displays, microphones and other functions. The dispute is about who should bear the cost when a device develops a problem following a software update.
Apple’s software licence terms state that its software is provided without warranty and that users may have to bear repair costs if problems arise. Its limited warranty primarily covers hardware.
As of June, 79% of Apple users globally are running iOS 26, with the figure going up to 86% for users with devices introduced in the past four years. Asked on the consumer complaints, Apple told ET it monitors user feedback after every software update, and it did not
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